Welcome to CakeQ

CakeQ gives your bakery one link. A customer opens it, chats with your assistant, and you receive the order ready to quote: date, servings, size, flavor, theme, photo, contact. You keep every decision: the design, whether the date works, and the price. The assistant never quotes, never confirms a date and never touches money.

This guide is the short version. Everything in it takes about fifteen minutes the first time.

1. Get started in five steps

1. Create your account at cakeq.app with your email and a password. Confirm the email we send you.
2. Write your business name. That is the only required field. Everything else can wait and be filled in later under Settings.
3. Check the languages your customers speak. Your link and your assistant are multilingual: check every language you serve and each customer gets the page in theirs.
4. Wait for approval. CakeQ reviews every new account before its link goes live, usually the same day. While you wait, you can fill in your menu and try your own link.
5. Share your link. Under My link, pick the language for that customer and send it by WhatsApp, Facebook, Instagram or wherever they already write to you.

Your customers never need an account. They open the link and start typing.

2. Your menu, in your words

Under Settings you tell the assistant what you make. Write things the way you want them called; the assistant uses your names.

• Products. "Custom cakes" alone is enough. Add cupcakes, cookies or dessert tables if you make them, and the greeting changes from "tell me about the cake" to "what do you need".
• Flavors and fillings. One per line. Press Add or Save; either keeps it.
• Sizes. Name, how many people it serves, and an optional base price. If you write a base price, the assistant will say "starts from $95" when asked. If you would rather not talk about prices at all, leave that column empty.
• Rules. Write them in the positive: "Only buttercream" works better than "No fondant". A rule with days of notice ("three tiers need 14 days") is respected in most languages.
• Things the assistant should never do. By default it asks about allergies. If you do not want that question, or any other, write it here.
• What every customer should know. Deposit, pickup hours, anything you repeat to everyone. It is shown to the customer on their confirmation card, in your own words.

3. Try it yourself

Under My link, press Try my assistant. You chat with it as if you were a customer, with your own flavors, sizes and rules. The request lands in your inbox like a real one; discard it afterwards. Practice is limited to a few chats a day.

4. When a request arrives

You get one email per request (turn it off under Settings, Notifications) and, if you allow it, a notification on your phone.

Open the request. Everything the customer said is there. Then:

• Send quote emails the price to the customer, in their language, with your email as the reply address and your payment methods if you added them. Type the price and deposit as plain numbers; the currency is added.
• Copy for WhatsApp puts the same message on your clipboard. Paste it in the chat where you already talk.
• Edit fixes anything the customer got wrong.
• Discard for spam or duplicates. Block visitor for someone who keeps sending nonsense.

5. After the quote

From the quote page the customer can press "I accept" and, later, report the deposit with the name it was sent under. You see both in the request. When the money is in your account, press Confirm the deposit. Accepted orders appear on your Calendar by the day they are due, and you get a reminder before the day.

On the Calendar, tap a day and press I don't work this day when you are away or full. The assistant stops offering it.

6. Languages: which is which

• Your workspace (screens and the emails you receive): English or Spanish, the EN and ES pill on Home.
• Your link and your assistant are multilingual. Under My link you choose the languages your customers speak, and you get one link per language, so each customer opens a page that greets them in theirs.
• The chat follows the customer. If they switch language halfway through, the assistant follows.
• The languages are English and Spanish. If a customer writes in another language, the assistant does its best in that language or answers in English; your request always arrives in yours.

7. What customers see, and what they do not

They see your business name, never your own name. If you add a phone number as a payment method, they see only its last four digits. Their name, contact and photo go only to you. CakeQ does not look at your orders and does not charge, hold or verify any payment; the money is between you and your customer.

You can be at ease about sensitive data: CakeQ only handles cake orders and your profile. If a customer sends a Social Security, bank, card, passport or license number, CakeQ removes it the moment it arrives and never stores it, so it never reaches you or your requests. A customer who keeps sending it has the chat closed.

8. If something looks off

• The assistant says it is busy: try again in a few minutes; every bakery has a daily allowance.
• A customer says the link does not open: open it yourself in a private window and write to us if it fails.
• Anything else: cakeqsupport@gmail.com.